1.      General condition

1.1.            Submission of the reservation form constitutes your full acceptance of these booking terms and conditions. Please read them carefully. The booking terms and conditions together with the general information on the website constitute the basis of your rental agreement with the owner of Dubai Desert Paradise Villa, Villa 1, Street 1A, Savannah, Arabian Ranches, Dubai, United Arab Emirates.

1.2.            REFERENCES

1.2.1.                  “You” or “your” refers to the Principal Guest (the Client) named in the Reservation Form, and by extension all the guests in the party of the Principal Guest, identified on the Form

1.2.2.                  “Client” refers exclusively to the Principal Guest named on the Reservation Form

1.2.3.                  “We”, “us”, or “our” means the owner(s) of Dubai Desert Paradise Villa (a Division of Hambro Trading LLC, Dubai, UAE)

2.      IDENTITY AND CAPACITY OF GUESTS

2.1.            The Reservation Form must be completed by the Principal Guest (the Client) who must be aged 18 years or above. In doing so, the Client certifies that he or she is authorized to agree to these booking terms and conditions on behalf of all guests included on the Reservation Form, including those added or substituted at a later date at the owner’s agreement. The owner must be notified of any such changes immediately. You are prohibited from subletting, sharing or assigning the property and any violation will be deemed as a breach of agreement and all guests may be asked to leave the villa without compensation.

2.2.            Only the persons named on the Reservation Form are allowed to stay in the villa. The identity of each guest will be verified on arrival at the villa.

3.      BOOKING PROCEDURE

3.1.            Following receipt of your Reservation Form and Booking Deposit, we will, subject to availability, confirm your stay by issuing a confirmation/acknowledgement invoice by email. This invoice will be sent to the Client.  A binding agreement between you and us comes into effect upon dispatch of our confirmation invoice to the principal guest.

4.      PAYMENT SCHEDULE

4.1.            To confirm your stay, we require a booking deposit of 30% of the total amount (or full payment if booking is within 8 weeks of arrival) to be paid at the time of reservation. This deposit is not refundable in the event of your cancellation or failure to pay on time as set out below. 

4.2.            The final balance of the total cost of your stay must be received by us not less than 8 weeks prior to your arrival. This date will be shown on the confirmation invoice.

5.      SECURITY DEPOSIT

5.1.            A security deposit of £250.00 is due eight (8) weeks prior to your arrival (or at time of booking if less than 8 weeks to arrival) and is payable together with the final balance. We reserve the right to demand additional deposit amount in some circumstances. The cost of any damage to the villa or to any items in and/or at the villa caused, or any service charges incurred by you or any member of your party (such as telephone calls, excess cleaning costs, excessive utility bills) will be deducted by us from the security deposit at the end of your stay. If no deductions are required, a check of your security deposit will be refunded in full within 10 business days after your departure from the villa. If the security deposit is not sufficient to cover the damage caused or service charges, you will be responsible for paying the amount of the shortfall immediately upon request. If you fail to do so, you will be responsible for meeting any legal costs we incur in full in recovering full payment from you.

6.      MINIMUM STAY

6.1.            Reservations are for a minimum of 3 nights (other than by prior arrangement with the owner).

7.      ARRIVAL/DEPARTURE

7.1.            Check-IN: The villa is available after 5:00 PM (local time) on the day of arrival. Late arrival may be accommodated. You will be required to show your confirmation invoice on arrival and to prove your identity and that of other guests in your party as matching those listed in the Reservation Form.

7.2.            Check-OUT: The villa must be vacated by 10:00AM on the day of departure - this is to allow our housekeeping staffs time to prepare the villa for the next guests.  Unless otherwise arranged and agreed, this checkout time must be strictly enforced to allow housekeeping time to prepare the home for the next guests. If you should require a late check-out, please contact the owner who will try to accommodate your request (if at all possible) – please note this is entirely dependent upon the arrival date & time of the next guests and is at the discretion of the owner.

7.3.            The villa rental is only for the dates and times agreed to in the Reservation Form.  Any attempt to enter the villa before the agreed upon time is not acceptable and any violation will result in you being charged double the daily rate for each day (or portion of a day) that the villa is occupied outside the agreed rental dates and times.  Deductions will automatically be made from your security deposit. 

8.      AMENDMENTS

8.1.            Alterations/amendments after the booking has been confirmed can be made at the owner’s discretion. We will endeavor to accommodate such requests but without guarantee or liability. A processing fee may be chargeable for such requests.

9.      CANCELLATION

9.1.            Booking Cancellation by you: You are required to submit to us in writing the request to cancel the booking. The notice will become effective when received by us. A cancellation charge will be deducted from the amount paid depending on when the cancellation notice is received as per the following schedule:

9.1.1.                  Failure to pay an outstanding balance by the due date will be taken as cancellation by the client and the above cancellation charges will apply.

9.2.            Booking cancellation by owner: If, due to circumstances beyond the owner’s control it is necessary to cancel the rental agreement, the owner will refund any monies paid by the client, without interest or further compensation. The owner may at his discretion offer alternative accommodation of equal or better standard as an alternative to a full refund, subject to there being any availability of alternative accommodation

10.RENTAL RATE GUARANTEE & DISCLAIMER

10.1.        The prices quoted are subject to change. However, the rental rate for the villa is fully guaranteed once the deposit has been paid and the confirmation or acknowledgement invoice has been issued.

10.2.         The website is a guide to the quality and description of the villa only and does not form part of any contract. We make every effort to ensure the correctness of the information contained on the website but makes no warranties and/or guarantees as to the completeness or accuracy of such information. The owner reserves the right to make any modifications deemed necessary.  In the event that unintentional errors, mistakes or omissions occur, we cannot accept any liability for these details. 

11.  SMOKING POLICY

11.1.        For the comfort and safety of our guests, smoking is not permitted anywhere in the home. However, guests may smoke in the pool area and surrounding gardens. Resin ashtrays are provided for guests use.  If guests are found to have smoked inside the villa, the full security deposit will be forfeited to cover the costs of cleaning the Air Conditioning System and fumigating furnishings, etc...  We reserve the right to pursue the Client for any additional charges as a result of having to relocate future guests whilst our villa is being cleaned and fumigated.

12.  animals and pets

12.1.        Animals and Pets are not permitted in the home. This condition is strictly enforced.  Failure to comply will result in you being asked to leave the villa without any compensation and the full security deposit will be forfeited to cover the costs of professional cleaning of the carpets and furnishings, etc.

13.  SWIMMING POOL

13.1.        Use of the swimming pool is at the client’s own risk. Guests are specifically advised not to allow unsupervised children near the pool. No diving is allowed. No glass of any kind is allowed in the pool area. All rules for the use of the swimming pool must be observed. Persons failing to comply after warning will be required to leave the villa without compensation.

14.  CONSIDERATION FOR NEIGHBORS & PARTIES

14.1.        We expect all clients to have consideration for other people. If in our reasonable opinion or in the reasonable opinion of any other person in authority, you or any member of your party behaves in such a way as to cause or be likely to cause danger, upset or distress to any third party or damage to the property, or in any way damage the reputation and/or goodwill of the Owners, we are entitled, without prior notice, to evict the person(s) concerned from the villa. We will have no further responsibility toward such person(s). No refunds will be made and we will not pay any expenses or costs incurred as a result of the termination. 

14.2.        Out of respect for the rights of neighbors, it is a condition of this agreement that excessive noise or other nuisance is not allowed and that the rules for the use of the villa will be observed. Persons failing to comply after warning will be required to leave the property without compensation. DO NOT have music on with doors or windows open, there is a strict noise ordinance in the community and you could possibly be cited for noise violations.

14.3.        DO NOT attempt to move furniture without owner’s prior consent.

14.4.        We reserve the right to decline all male or all female parties. Groups must be of the size specified on the Reservation Form. Failure to comply will render the booking void and give us the right to evict your party from the home without compensation.

15.  Holiday/travel insurance

15.1.        No liability is accepted by the owner whatsoever for death, personal injury, accidents, loss or damage to persons or personal effects however caused as a result of the use of the villa or pool. This waiver extends to people visiting the villa as guest of the client(s).

15.2.        It is your responsibility to arrange adequate travel insurance cover during your vacation at Dubai Desert Paradise Villa. We strongly recommend that you take out this insurance to cover unforeseen circumstances which may necessitate cancellation of your vacation.

16.  special requirements

16.1.        If you have any special request, you must advise us at the time of booking and clearly note it in the Special Requirements box of the Reservation Form. While we will endeavor to meet reasonable requests we cannot guarantee that all requests will be met.

16.2.        Failure to meet any special request will not be a breach of agreement on our part.

16.3.        We cannot accept bookings that are made conditional to the fulfillment of a particular request. All such bookings will be treated as “standard” bookings subject to this provision on special requests.

17.  physical/medical conditions

17.1.        If you or any member of your party has any medical problem or disability that may affect your stay, please tell us before you confirm your booking so that we can advise as to the suitability of the chosen arrangements. In any event, you must give us full details in the Special Requirement box on the Reservation Form at the time of booking.

17.2.        If we are unable to properly accommodate the particular needs of the person concerned, we reserve the right to decline the reservation or, if full details are not given at the time of booking, cancel when we become aware of these details.

18.  PASSPORT AND VISAS

18.1.        It is your responsibility to ensure that you are in possession of all necessary travel and health documents including passports and visas (where applicable) before departure. You must pay all costs incurred in obtaining such documentation

19.  FORCE MAJEURE

19.1.        We regret that we cannot accept responsibility whatsoever or pay any compensation where the performance or prompt performance of our contractual obligations is prevented or affected by, or you otherwise suffer any delay, damage or loss as a result of, "force majeure". In these Booking Conditions, "force majeure" means any event which the owner could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riot, strikes, civil strife, actual or threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, closure of airports, fire and all similar events outside the owner’s control.